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Breaking down an XLA · Greetings! This week we will be diving deeper into what an XLA (eXperience Level Agreement) should be and look at some...
How to work more closely together... · Greetings! In this week's article, I will be talking about how ITSM can co-exist with DevOps so that the ITSM...
What is it and what should be included? · Greetings! In this article I will be exploring the concept of the Service Design Package, what it should be and...
What is its and why should you care about it? · Greetings! In this article I will be looking at Agile Service Management® (ASM) and how it can be...
Greetings! This week's article is dedicated to is XLAs (eXperience Level Agreements) and will answer: What are they? Should you care? How can they be...
What is its, where did it come from and why should you care about it? · Greetings! So, assuming you are relatively new to it, I thought I would give a...
